Holiday Inn Express Hotels Customer Service Phone (888) 465-4329, Email, Help Center (2023)

Holiday Inn Express phone numbers and email addresses

Free phone number:

  • (888) 465-4329

Send a message

Customer service:

  • (877) 424-2449

    Grupa hoteli InterContinental


  • (770) 604-8760

    DMCA requests

  • (770) 604-8347

    privacy requests


  • (800) 315-2621

  • +4 480 043 4040

    United Kingdom

E-maile od hoteli Holiday Inn Express:

Customer service


DMCA Requests, Privacy Requests

report fraud

IHG Global Intellectual Property Legal Team

Submit your company

More phone numbers and emails Fewer phone numbers and emails


contact info

Witryna hoteli Holiday Inn Express:


Holiday Inn Express Hotel Help Center:

  • Visit the contact page

Corporate Headquarters Address:

Hotel Holiday Inn Express

5655 Wilmington Pike

Centerville, OH 45459

Social media help:

Holiday Inn Express hotel customer service reviews

1.3/ 5


See all 145 comments

Angry Consumer4624321

Hotel service complaint

Rude and arrogant reception staff, unhygienic rooms and bathrooms. Arguing that the service cannot be provided due to lack of staff/resources. From user...

Read the full review

Alan H.Bot

very bad service

I had the worst experience ever. My family and I like to go to the hotel from time to time to get out of the house and do something fun, and this is...

Read the full review

What is the quality of customer service at Holiday Inn Express hotels?

Stefana Dyfa

Stefana Dyfa

feel disappointed | 19 maja 2023 r

With all legal hassles, they make dispute impossible and understand that the ihg website can be misleading and dangerous. They did not address my issues or follow up on the information I gave them or make a real person want to see the evidence. Not with my emails, texts or phone calls. wow. ihg's best price guarantee program is similar to the 'pay what we think you'll pay' guarantee.

Read the full quote

Erwin W

Erwin W

feel disappointed | 14 maja 2023 r

I spent 45 minutes on the phone with a guest relations agent (or customer service rep) ONLY to find out today (9:38pm CST) that my "issue" (regarding this TERRIBLE experience I had with deal) Vanessa had not even been informed by the manager! *NOTE: When checking in on 5/13/23, Rana (supervisor)...was apparently NOT informed that something had happened! ! !
Apparently there are no "active" managers on weekends! So almost... ANY Situation (or EMERGENCY like mine) MUST WAIT TILL MONDAY?!?!?
On 5/13/23 at 21:38 CST I left Muhammad (receptionist) my name and the phone number he provided. but also provide a call from him! ! !
Let's just say I'm NOT holding my breath!!! 13.05.23 I didn't sleep at all and I will NOT leave a complaint: case no. 1046521**** unanswered!!!

Read the full quote

Daylin Xbe

Daylin Xbe

feel disappointed | March 30, 2023 r

My booking was made by my sister in law. Hotel charges must be charged to your card. When checking in the lady at the front desk asked for MY card and said nothing would be charged. When I checked out the next morning my card was charged with all fees. Mistake!
There was also a $25 fee that said it would be shipped back to me in 2-3 days. It's been more than 10 days and the payment has not been returned to my account. Mistake!
When I called to fix this error no one could help me and the girl who answered even laughed because it was funny. Mistake! No one took responsibility for these errors and did not try to help me and solve the problem. Very disappointed. I like the hotel. Please leave my $25 in my account. Thanks

Read the full quote

Brady Eaz

Brady Eaz

feel disappointed | March 27, 2023 r

Both the assistant manager and the manager ignored my request for a smoking room, despite company policy clearly stating that the hotel is non-smoking. They were fully booked so I was not offered another room.

Read the full quote

Charlesa M. Chiha

Charlesa M. Chiha

feel disappointed | January 20, 2023

The manager Nadiana Bianca from the Holiday Inn in Stamford, 2703 Summer Street is very rude and unprofessional, she needs retraining and this is coming from a general!

Read the full quote

Holiday Inn Express customer service call summary




The most common reasons for phone calls with customers

Consumers are calling more often

Why do people call hotels Holiday Inn Express?

Payment and Fee Questions:

  • "Do you have a rewards program with discounts in Windham?"
  • "Uploaded 3 times"
  • "I was charged a different price than the one listed on the ihg website."

Employee question:

  • "Hotel Service Complaint"
  • “Very rude person at the reception (female)”
  • very bad service

Inquiry question:

  • "Check if I have free points for staying in Clearwater, Florida or Miami, Florida."
  • "Search for a member"
  • "Internship Information"

Refund question:

  • "Pay Back Too Much"
  • "Cost reimbursement"

Account question:

  • "Contact online"
  • "Superstitious"
  • “My account was charged twice for the same $508. I want all my money back now.

Activation/cancellation question:

  • "Cancel"
  • "Cancellation"
  • "Cancellation Fees"

Product/service question:

  • "I worked for Holiday Inn Express illegally and without pay"
  • "I was working at the Holliday Inn Express Eastchase in Montgomery, Alabama, and I need to talk to someone ASAP."
  • "I am applying for my 2017 tax forms when I was working at Holiday Inn Express in Dothan."

Job inquiry:

  • "W2 for 2020 and 21"
  • "I have my last paycheck in hand and I need a copy of W2"
  • "Former employee"

Shipping and delivery question:

  • "I didn't get my deposit back and I'm very upset"

Map question:

  • "They keep charging my card when we are away"

Return/Exchange question:

  • "To change"

Another question:

  • "Late Entry"
  • "I need a copy of an invoice from 5 years ago."
  • "Hotel Fire Alarm, Evacuation"


related companies

Intercontinental Hotels Group,Kurorty Silverleaf,Holiday Inn,Apartament typu Candlewood,Apartament Staybridge


Hotel Holiday Inn Expressis a company providing guest rooms. Holiday Inn Express is part of the InterContinental Hotel Group (also known as IHG), which has 9 hotel divisions with approximately 4,600 hotels and over 674,000 rooms. Among the most famous branches are InterContinental Hotels and Resorts, Hualuxe Hotels and Resorts, Crowne Plaza Hotels and Resorts, etc. Hotel rooms can be booked in nearly 100 countries around the world. Holiday Inn Express appeared in the United States in 1991. In 1996, it was launched in Scotland (European localization). The accommodation options offered by Holiday Inn Express hotels range from cheap and cozy rooms to luxurious and sumptuous rooms. The main goal of the company is to provide comfort and warmth to its guests.

Holiday Inn Express Hotels Customer Service Phone (888) 465-4329, Email, Help Center (1)

Holiday Inn Express Hotels ranks 305 out of 1455 in the Hotels & Resorts category.

Compare Holiday Inn Express hotels with

Companies are selected automatically by an algorithm. A company's ranking is calculated using a mathematical algorithm that evaluates its profile information. The parameters of the algorithm are: user rating, number of solved problems, number of company responses, etc. The algorithm may change in the future.

Holiday Inn Express Hotels Customer Service Phone (888) 465-4329, Email, Help Center (2)

Pousada La Quinta



Holiday Inn Express Hotels Customer Service Phone (888) 465-4329, Email, Help Center (3)

best western

276 reviews


Holiday Inn Express Hotels Customer Service Phone (888) 465-4329, Email, Help Center (4)

Hampton Inn



write a review

Do you have something to say about Holiday Inn Express hotels? What happened? How can we help you?

Add a review Don't show this popup


Why can't I log into my IHG account? ›

If your account is locked, it's probably because you tried to sign in with the incorrect password too many times. To regain access to your account, you'll need to reset your password. Click “Sign in” at the top right of any page. You'll be taken to the member sign-in page.

Who owns Holiday Inn Express? ›

Holiday Inn Express is an American-based mid-priced hotel chain within the InterContinental Hotels Group family of brands.

How do I add a reservation to my IHG account? ›

Log into My Account and search for your existing reservation from the "Stays and Events" page. Add in the reservation confirmation number and your last name to find the stay, then click “Associate IHG One Rewards Number” to add your membership number to the reservation.

How do I log into Holiday Inn Express Wi Fi? ›

Just one more step and you'll be able to view the hotel details and nearby information you were looking for.
  1. Select IHGConnect from the list of available wireless networks.
  2. Open your browser and select either: • Connect as a member. ...
  3. Accept Terms & Conditions.

How do I find my IHG PIN number? ›

Best Way to Get an IHG Premier Credit Card PIN
  1. Call Chase customer service at 1-800-297-4970 or call the number on the back of your IHG Premier credit card.
  2. Inform the representative that you want a credit card PIN.
  3. Receive the PIN in the mail, over text, or by email.
Feb 8, 2023

What's the difference between Holiday Inn Express and Holiday Inn? ›

The major difference between a Holiday Inn and a Holiday Inn Express is simply that one is full service, while the other is more limited. Holiday Inn is geared towards families looking for a comfortable spot to relax together, while Holiday Inn Express is aimed more toward the short-stay business traveler.

What hotel chain owns Holiday Inn? ›

Holiday Inn Hotels & Resorts - Our brands - InterContinental Hotels Group PLC.

What is the biggest Holiday Inn Express? ›

Standing 44 stories tall with 596 guest rooms, the new Holiday Inn Express Waikiki hotel is the largest Holiday Inn Express property in the Americas.

How much is 150000 IHG points worth? ›

How Much IHG Points Are Worth
Number of IHG PointsAverage Value
2 more rows
Jan 30, 2023

How much is $120,000 IHG points worth? ›

120,000 IHG points are worth an average of $840, according to WalletHub data. You will get the best value for your IHG Rewards Club points when you redeem them for Travel, but there are multiple redemption options.

How much is 5000 points worth? ›

5,000 Chase points are worth $53.5 with most Chase credit cards, whether you spend them on travel, cash back, gift cards, experiences or shopping. With a few Chase cards, 5,000 points can be worth 25% - 50% more when redeemed for travel through Chase Ultimate Rewards.

How do I check my hotel booking confirmation? ›


Just like with an airline confirmation, you can find your reservation via confirmation number on your hotel's website more than likely. If anything, you can always call to have your reservation confirmed with the confirmation number.

How do I add a name to my reservation? ›

However, some hotels will permit you to add a name to an existing booking (an accompanying guest). If you'd like to add a name to your reservation, please contact the hotel directly. Please note that the person who checks in will be required to provide an ID and a credit card for incidentals in the room.

Can I make a reservation with a debit card? ›

Some major hotel brands will accept a debit card for reservations, and some will accept alternate forms of payment like personal checks or wire transfers. But in general, most major hotel brands require either a credit or debit card in order to make a reservation.

Can you watch Netflix at Holiday Inn Express? ›

Our Guest Rooms

Contemporary décor offering both suites and standard rooms with Keurig coffee maker, microwave, minifridge, free Wi-Fi and 50in TVs to stream Netflix.

How do I trigger a Wi-Fi login page? ›

These tips should help you get that pesky open network login screen to load.
  1. Turn off alternative 3rd party DNS servers. ...
  2. Try to open the router's default page. ...
  3. Open a non-HTTPS site in incognito. ...
  4. Create a new network location. ...
  5. Restart.

Why can't i connect to Holiday Inn Express WiFi? ›

Restart your device.

If you're having trouble with your internet connection, you may need to express connect or restart your device. Express connect is a feature that allows you to quickly connect to the internet by creating a hotspot. To restart your device, simply turn it off and then back on again.

Is Marriott and Holiday Inn the same? ›

Marriott owns Fairfield, TownePlace and Moxy; Hilton owns Curio, DoubleTree, Tru and Hampton; Intercontinental owns Holiday Inn, Candlewood and Hotel Indigo, to name a few.

Is Holiday Inn Express part of Hilton Honors? ›

Hilton Honors provides members with an extensive variety of perks at a wide range of hotel brands, including Waldorf Astoria Hotels & Resorts, Embassy Suites, and Hampton Inn. Likewise, IHG® One Rewards offers its members benefits at Holiday Inn, Holiday Inn Express, Crowne Plaza, and other affiliated properties.

Does Holiday Inn Express have AC? ›

All bedrooms offer: Individually controlled heating and air conditioning systems. Colour TV with Cable / Satellite Channels. Complimentary tea and coffee making facilities.

Did Trump own Holiday Inn? ›

It opened in May 1984 and two years later Trump bought out Holiday Inn's shares in the property and renamed it the Trump Plaza Hotel and Casino.

How many Holiday Inn points do you need for a free night? ›

Booking a stay with points is easy. You'll need at least 5,000 points to use Points & Cash or redeem a Reward Night.

Where is the headquarters for Holiday Inn? ›

Where is the biggest Holiday Inn in the world? ›

IHG (InterContinental Hotels Group) today unveiled the world"s largest Holiday Inn, the 1,224-room Holiday Inn Macao Cotai Central, with the opening of Sands Cotai Central, the latest Sands China Ltd. integrated resort on Macao"s Cotai Strip.

How big are TVs at Holiday Inn Express? ›


For a good night's rest, enjoy sleeping in our cozy triple sheeted beds and resting your head on our comfortable pillows. You can enjoy watching your favorite television programs on a 40 inch Samsung LED Smart TV in all of our guest rooms, with over 100 HD channels (including HBO & Cinemax).

Where is the largest Holiday Inn in the world? ›

Holiday Inn Makkah Abraaj Al Tayseer is due to open in The Holy City of Makkah in the Kingdom of Saudi Arabia. Comprising 5,154 rooms across five towers, Holiday Inn Makkah Abraaj Al Tayseer will take the site of the current Abraaj Al Tayseer pilgrim accommodation and open in phases.

What are 1000 Holiday Inn points worth? ›

On average, IHG One Rewards points have a value of 0.5 cents to 0.7 cents each, giving 1,000 IHG points a valuation of roughly $5–$7.

How much is 140000 IHG points worth? ›

For example, 140,000 IHG points are worth an estimated $700 in value. However, these points fluctuate in value depending on how you use them. If an IHG hotel requires more points than usual for a reward night, points will be worth less.

How much is 125000 IHG points? ›

At just 25,000 points per night for a standard room with luxurious finishes, this place is a great place to redeem the sign-up bonus from the IHG Rewards Club Premier Credit Card. With 125,000 points you can book five nights, plus you'll get one additional night thanks to the card's fourth night free benefit.

Can I Cash out my IHG points? ›

Yes. You can sell IHG reward points for instant cash with online miles brokers. For example, MilesBuyer is your trusted online points broker who provides the best industry rate for IHG miles.

What is the credit limit for IHG? ›

However, considering that it requires at least good credit, the most creditworthy applicants in this credit range (with stable incomes) can expect credit card credit limits between $3,500 and $7,500. High-income applicants with excellent credit might expect a credit limit of up to or more than $10,000.

How much is 10000 IHG points in dollars? ›

, 10,000 IHG points are worth about $70. How much are 25,000 IHG points worth? , 25,000 IHG points are worth about $175.

How much cash is 70000 points? ›

70,000 Chase points are worth $749 with most Chase credit cards, whether you spend them on travel, cash back, gift cards, experiences or shopping. With a few Chase cards, 70,000 points can be worth 25% - 50% more when redeemed for travel through Chase Ultimate Rewards.

How much is $10000 points worth? ›

What are credit card points worth?
Points EarnedRedemption MethodPoint Value
10,000Cash Back1 cent
10,000Travel1 to 2 cents
10,000Gift Card1 cent
May 19, 2023

How much is $1000 in points? ›

Chip Lupo, Credit Card Writer

100,000 Chase points are worth $1,000 with most Chase credit cards and redemption methods. Some Chase travel rewards cards give extra value when you redeem for travel through Chase Ultimate Rewards, in which case you could get $1,000 with fewer points.

Why are my IHG points not showing up? ›

There are several reasons why IHG One Rewards points earned could be missing from your IHG One Rewards Dine & Earn account. The most common are: Points can take up to five days to appear in your IHG One Rewards Dine & Earn account and one to two weeks to appear in your IHG One Rewards account.

How do I keep my IHG account active? ›

How to keep your IHG account active
  1. Stay at IHG hotels. ...
  2. Use an IHG credit card. ...
  3. Transfer Chase Ultimate Rewards points to IHG. ...
  4. Buy IHG points. ...
  5. Earn IHG points with IHG Rewards Club Dining. ...
  6. Rent a car. ...
  7. Earn IHG Points with transport services. ...
  8. Book a tour or activity.

Does your IHG status expire? ›

Elite Member Point Expiration: Elite Members' points do not expire. If the account moves to Club level and there is a period of 12 months without any earn or redeem activity, then the points will expire.

Can my wife use my IHG account? ›

Can I use my IHG One Rewards points to book a reservation for someone other than myself? Yes, you can book a Reward Night for someone else by making a booking via IHG's website or the IHG One Rewards App and then adding an additional name to the reservation.

How much is 150k IHG points worth? ›

How Much IHG Points Are Worth
Number of IHG PointsAverage Value
2 more rows
Jan 30, 2023

How much is 120 000 IHG points worth? ›

120,000 IHG points are worth an average of $840, according to WalletHub data. You will get the best value for your IHG Rewards Club points when you redeem them for Travel, but there are multiple redemption options.

How much is 100000 IHG points worth? ›

IHG points are worth around 0.5–0.7 cents each. Therefore, on average, 25,000 IHG points are worth between $125 and $175, and 100,000 IHG points are worth between $500 and $700.

How many points do you need with IHG to get a free night? ›

You need 10,000 to 70,000 IHG points for a free night. The exact number of IHG points you will need to cover a one-night stay depends on the type of room you select, the hotel location, and the date of your stay.

How much is 15000 IHG points worth? ›

15,000 IHG points are worth an average of $105, according to WalletHub data. You will get the best value for your IHG Rewards Club points when you redeem them for Travel, but there are multiple redemption options.

How long does Holiday Inn hold on credit card? ›

These funds may not release for at least 72 hours or longer after checkout, subject to the discretion of your financial institution. To update the card associated to your stay, please contact the hotel directly before completing the digital check-in process.

What is the highest IHG level? ›

Diamond Elite is the highest elite tier in the IHG One Rewards loyalty program. You can earn Diamond Elite status by staying 70 qualified nights or earning 120,000 qualified points in a calendar year.

Does IHG status reset every year? ›

Once you earn status, it's valid until the end of the following calendar year — so if you earn status in January 2022, you'll maintain that status level until December 2023.

How many points do you get for staying at an IHG hotel? ›



Top Articles
Latest Posts
Article information

Author: Stevie Stamm

Last Updated: 11/13/2023

Views: 5765

Rating: 5 / 5 (60 voted)

Reviews: 91% of readers found this page helpful

Author information

Name: Stevie Stamm

Birthday: 1996-06-22

Address: Apt. 419 4200 Sipes Estate, East Delmerview, WY 05617

Phone: +342332224300

Job: Future Advertising Analyst

Hobby: Leather crafting, Puzzles, Leather crafting, scrapbook, Urban exploration, Cabaret, Skateboarding

Introduction: My name is Stevie Stamm, I am a colorful, sparkling, splendid, vast, open, hilarious, tender person who loves writing and wants to share my knowledge and understanding with you.